Returns & Exchanges

We want you to ride with confidence, which is why we offer a 30-day return policy on all Mongoose bikes and gear. Items must be in new, unassembled condition and in their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online portal with your order number and email address to start your request and receive a return authorization.

2

Pack Your Gear

Carefully disassemble the bike if necessary and place all items, manuals, and tools back into the original shipping crate to prevent transit damage.

3

Ship It Back

Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians inspect the returned item for quality assurance, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing